BLOGSPHERE & ITS ACHIEVERS

Today, blogging become a passion for writers, techies, editors, students etc. Here in his/her blog one can explain his/her love, passion even anxiety against anyone. Its your personal web page and you have full right to write whatever you want to write.

Today, DYUTITA crossed the initial target of 1200+ visits in just one month of time. The most astonishing aspect is about its visitors. Today morning, when we were analyzing the whole report of our blog visitors, we found out an amazing fact that our visitors are from 12 different Indian states and international visitors from 27 different countries & highest from US...

Lets look at the statistics of our blog:

On (19^th September, 2007)

source: google analytics

THANKS TO ALL OUR VISITORS

WORLD BLOGSPHERE:

There are number of bloggers who do blogging but if you ask him that that who is world most famous blogger, he will get stuck----“ Unfortunately I was that person who don’t know about such important facts”. It’s a bad impression because if you are doing some very passionately then you should know about its evolution, achievers etc. To avoid such setback for you & me once again I am giving you a glimpse of veterans of BLOGSPHERE.

Start from bottom:

No. 10: Mr. Brain Lam – (Technology blog)- popular gadget blog Gizmodo- . 40-50 posts daily.

N0.09: Mrs. Gina Tarapani- (technology blog)- Gina’s blog

No. 08: Ariana Huffington- (political blog)-The Huffington Post

No. 07: Mark Frauenfelder- (writer’s blog) Boing Boing

No.06: Pete Rojas- (gadget blog) - Engadget

No.05: Joi Ito- (techie blog)- just look at the profile of such personality…Joi’s blog

No.04:Jason Calacanis- (popular personality of Internet)-direct publicly attacking on founder of dig.com Mr. Kevin Rose. Jason's personal blog..

No. 03: David Sifry- (Founder of technorati.com)-Icon of blogging world- David’s blog

.

.

Waiting for NEXT !!!

No.2: Kevin Rose (founder of dig.com)- Kevin’s blog

Now WORLD’s most famous blogger, god father of blogging……….

.

.

.

.

NICK DENTON- Denton is the founder and proprietor of Gawker Media, perhaps the most successful blog network. It includes 14 high-traffic blogs, the largest of them being gadget blog Gizmodo, productivity blog Lifehacker, gaming blog Kotaku and porn blog Fleshbot. He was previously a journalist with the Financial Times.

Denton owns 8 blogs in the Technorati Top 100 list, and has created the most powerful blog empire. His estimated wealth is about $280 million according to the Sunday Times Rich List 2007. While he has downplayed the viability of a blog as a business, many believe that that’s just his way of discouraging competition. With very low costs (including modest wages for staff writers), Denton’s blogging income is guessed to be pretty high. And in total, his blogs have the most links pointing at them.

Nick’s blog

Don’t be disheartened that all are foreigners, we Indians are very good in finding bypass to achieve success. Lets look at few Indian Bloggers

Trak in – blog on current business movements, if you missed to know about something. You can get full stuff.

Digital Inspiration-1.2 million hits per month, most visited in blog in India. It was started by Mr. Anil Agarwal in year 2004.

Now India’s top blogger in World TOP 50 BLOGGER LIST

Neil Patel- Ranked 50 among world top 50 bloggers- Patel has successfully branded himself as one of the top experts on SEO and Internet marketing, including linkbaiting and social media such as Digg or Netscape. This is not only because he finds ways to exploit loopholes in the system to get on the Digg homepage or a high ranking on Google, but because he’s willing to talk about it and share his secrets with others. In addition, he’s done some high-profile publicity, such as publicly challenging Weblogs Inc. owner Jason Calacanis when Calacanis implied that SEO techniques don’t really work — and the high-profile publicity has made Patel one of the top names in the industry.

Neil's QuickSprout , Pronet Advertising

Om Malik- ranked 35 among world top 50 bloggers- Malik is a former senior writer for Forbes magazine, one of the original team for Forbes.com, and a former senior writer Business 2.0 magazine. In 2001, he started technology blog GigaOM, which is now in the Top 40 in Technorati. He’s still the editor and chief writer for GigaOM, but he has expanded to form GigaOmniMedia Inc..

Om’s personal blog

It’s a snapshot of world & Indian best bloggers, today when we talked about our blog there was very common reaction from public that blogging is outdated but I believe If you have creativity, enthusiasm and ability to change with changing market scenario nothing can be outdated…

Blogging is like a business if you have marketing myopia then business will be no more but If you have vision, proper strategy and above traits then success will be your next target..

Keep visiting & keep blogging friends.................

Related Articles:

Corporate Blogging- A truth

Corporate Blogging- A new PR (Public tool)

Top 10 ways to infuriate your customers

When, and if ever, is customer service going to catch up with customer expectations? With the multitude of tools and technology available in the market today to help businesses understand their customers better, one would wonder why there doesn't seem to be any improvement in service.

I consider myself a reasonably easy customer to manage. I don't expect top-notch service everywhere I go, and I'm willing to overlook minor shortcomings in the services rendered. I also generally remain calm when dealing with helpdesk officers whom are paid--no doubt with the proceeds I forked out to purchase the service--to help me troubleshoot.

And yet, too often, businesses are fronted by a customer service setup that is incapable of managing customers. I recently encountered two examples of inadequate service management, with my mobile operator and the security vendor that produced my antivirus tool.

My experience with both companies inspired this Top 10 list of ways to piss off your customers. So, here goes...

1. Tell new customers that because they signed up for your service later than others, they will experience delayed service delivery.

Last month, I signed up for a new service to receive results of the latest lottery draw--yes, I have dreams of retiring early--via SMS (short messaging service). Somehow, I kept receiving the results 35 minutes later than my friends--who were customers of the same mobile operator--had received theirs.

So I called up the customer service desk, and was told that the results were delivered by batches, based on a queue system. As a result, customers who signed up for the service earlier would receive the results sooner than those who signed up later.

I then highlighted the fact that I pay the same service fee as those 'early-bird' customers, and a 35-minute delay was unacceptable.

2. When they don't buy that explanation, tell them it actually isn't a delay and that it's only a perceived delay.

To which, the customer service operator replied in a stern voice that it wasn't a delay, but the way the backend system works.

Wow, and I thought companies these days sold their services based on "transparency", where they stress the fact that their customers do not need to know how the back-end works. Rather, what matters most is that the customer's direct contact with the product or service is first-rate.

3. Make no apologies for deploying a back-end system that can't support the delivery of basic services.

So I promptly pointed out that as a customer, I shouldn't have to understand the back-end issues because at the end of the day, my experience with my mobile operator is that I'm encountering a 35-minute delay in receiving a service that depends on a timely delivery.

Rather than offer an apology for inefficiencies of the company's back-end system, the customer service officer repeated again that it wasn't a delay.

Seriously, just how many customers does it take to clog up a batch delivery system to create a 35-minute delivery gap? It's obviously time for my mobile operator to upgrade its back-end infrastructure.

4. Say you can't get your tech guys to help because you're only a customer support staff.

When I asked if her colleagues in the tech department could offer any assistance to fix the problem, the customer service staff said she couldn't ask them for much help.

Wow.

5. Make no attempt to retain customers who complain about your service. Instead, repeatedly tell them they can always choose to cancel the service.

Throughout the conversation, the service officer never once uttered "sorry" or even a "we regret the inconvenience".

Instead, the one phrase she kept asking was whether I wanted to cancel the service, which I eventually did, of course.

So now, I get my friends to forward the results to me--it's free and it's faster, no more 35-minute delay.

6. Be inept in using modern communication tools.

Then, three nights ago, I decided to log into an online chat session with a tech support staff who worked for the security vendor that manufactured my antivirus software. I was having problems receiving e-mail messages, and suspected it was caused by the e-mail scanning security tool.

For every five lines of text I typed out to explain the problem I was experiencing, the helpdesk staff responded with a single line and after a long two- to three-minute wait.

Wouldn't he--I'm assuming the username belongs to a male--be so used to handling chat sessions in his job that he would be able to be type more than 15 words a minute?

7. Get your helpdesk to keep telling your customers to troubleshoot by uninstalling and reinstalling the software they bought from you.

Failing to resolve my problem after a short series of tests, he then suggested I uninstalled and reinstalled the antivirus software. But, that's what I was hoping to avoid doing by contacting the helpdesk!

8. Tell your customers to wait two to three minutes while their problem is escalated to "a senior analyst", but return only after 10 minutes in a hope that the customer would have by then left in a huff.

Still, I decided to heed his advice in a desperate bid to at least achieve some results after the long consult. By that time, it was past 3 in the morning because it had taken two hours for him to relate his instructions via text.

Surprise surprise, the reinstallation did not help. He then said he needed to "escalate" my case to a senior tech analyst and asked if I could wait "2-3 minutes". After two hours, a couple of minutes didn't seem that bad.

I waited...and waited...and waited. It wasn't until more than 10 minutes later that the "senior tech analyst" finally entered the chat session.

9. When all else fails, have the helpdesk tell your customers the problem doesn't lie with your product. Point the finger instead at other companies such as the ISP, the hardware maker or the OS maker.

He repeated the same instructions that his "junior" colleague had given me earlier, and when that failed again to resolve the issue, he finally suggested that his company's product wasn't the problem.

Instead, he suggested that I approach either my ISP or the software maker from which I bought my e-mail client for help.

By then, at 4.30am, I was too exhausted to argue and promptly ended the chat session.

10. Give economy class customers, economy class service.

Over lunch with some industry folks the other day, one of them related a story about a friend who was on a flight to the United States. The airline's woolen blanket was shedding and had left specks of lint on his shirt. So he called a stewardess over and showed her what the airline's low-grade amenities had done.

The stewardess walked over, pointed to a sign on the aircraft and retorted: "It says Economy Class."

Oh boy, and I thought airlines were already charging too much for those darn narrow coach seats.

I fully understand why companies need to differentiate their service levels by the value of their clients. They are, after all, still a profit-based business and must ensure the top-value customers--who likely contribute to the bulk of the company's revenues--remain satisfied and well looked after.

But that in no way means their basic-tier customers, who make up the majority of their clientele, should receive shoddy service.

When you piss off 1,000 customers who pay $50 a month for your services, and they leave in exasperation to join your competitors' terrain, you just lost $50,000 of your market share to the competition.

Think about that before you next tell your helpdesk to flippantly suggest customers cancel your service if they're unhappy.

Related Articles:
Confused!!!!! WHO ISN'T

Mohan. A
Bangalore